Frequently questions

Clients should select the tours that they consider to be in accordance with their psychologic and physical state. Besides, the tours have a panoramic mode and also pedestrian visits for a deeper understanding, creating a closer contact with the knowledge of the history that brands a certain place, such as the visit to museums, vineyards, trails, among others.
Besides these requirements, a camera and good mood are indispensable!

There is no minimum required age. However, at the moment of your booking, it is necessary to inform the participation of minors, so that we can provide for safety equipment, according to the applicable legislation (Decree No. 311-A / 2005, 24 March) and to ensure maximum safety on board.

When visiting the offer of tours on our website viagens.pt you will find detailed information about inclusions and exclusions in each tour, experience or service, such as entrance in monuments, meals, etc.
However, there is always the possibility of adapting any tour to your preferences, always taking into account that we’ll disclosure every information of what is included or not.
Our ultimate goal is to ensure the highest quality of our tours and satisfaction of our Customers.

Full day tours usually last about 8 hours. The half-day tours usually last about 4 hours. On custom tours the duration can vary. However, this information regarding the duration of the tours is very subjective, clearly "we do not race against the clock" and we are the first to make sure that our customers can enjoy all the visits. On certain occasions and when it is agreed by Clients, we extend the time for a surprise visit that was not part of the program!

Yes, of course! Simply send us the information to info@viagens.pt about what you would like to visit and experience. With this information allied to our vast knowledge, we will draw your tour with the brand of history, with the certainty that the locations you dreamed of visiting will be engraved in your memory, beyond your expectations!

Our private tours offer this possibility without any time constraints. Just let us know the arrival and departure times and which places you would like to visit. We'll take care of everything, so you can make the most of this trip on shore, with no delays to your cruise!

Both tours are privately held, however there are two options - book the tour already predefined, or carry out a tour designed to suit your requirements. In these two options, the participation in the tour or experience is restricted to the Client and his guests.
In all occasions, both the driver and the guide are focused on providing a quality service and monitoring so that the tour and experience is relaxed, fun and enriching.

Yes. Our guides will accompany you from the beginning to the end of the tour or experience in order to provide the maximum and best information of the places you’ll visit.

Yes, of course. This is one of the advantages of our tours. We have a driver and guide. In this situation, the guide accompanies the Clients who wish to go on foot and those who do not want to walk may go by car with the driver, and enjoy the view in a more relaxed way. In fact, on our tours, and whenever possible, Clients always have the vehicle waiting at the end of each visit, so you do not need to return. This way, it is possible to have enough time to visit all the places and have a quality time.

First of all, they are passionate about what they do and are always available to provide the highest quality information to the Customer. In addition, they are selected not only for their academic skills, but also for the profound knowledge both geographically and historically of the places you are going to visit.

You just have to visit our website www.viagens.pt You can also leave your opinion on TripAdvisor, Facebook, Pinterest or Instagram! It is comforting for our team to know that the effort to always do better, always wanting to exceed your expectations, is translated at the end by a message of thanks and trust!

Via our website: www.viagens.pt;
Via our email: info@viagens.pt;
Via our phone: (+351) 911 222 333

We advise you to make your reservations as soon as possible or at least 48 hours prior to your tour or experience. The earlier you book, the more likely you will be able to book that tour on that date. In addition, we like to prepare each tour as if it was unique. Together with our local partners, we always try to improve our programs and experiences in order to offer the most genuine and traditional that marks each tour and each place!

The identification of all participants is necessary for the purpose of personal accident insurance protection.

Secure payment on our website using Paypal, Mastercard, Visa, Discover, American Express, by bank transfer, ATM reference or bank deposit. On last minute reservations (reservation made by email or telephone, up to 24 hours before the start of the activity), you can make the payment at the beginning of the activity in cash.

Immediately after secure payment on website, you will receive na email from booking@viagens.pt with the booking confirmation. If payment is made by bank transfer / ATM / bank deposit, the reservation is completed after receipt of proof of payment sent to info@viagens.pt. The confirmation of your reservation is always made through email from booking@viagens.pt.

If you make the payment at the time of booking and you do not receive any information in the email indicated on the Customer form, please contact us as soon as possible by email info@viagens.pt or by phone (+351) 911 222 333.

If you have choosen one of these three methods of payment, you will need to send the proof of payment to the email info@viagens.pt. If you have already sent the proof of payment, our team will respond as soon as possible, in less than 24 hours after receiving your email. The confirmation of your reservation is always made through na email from booking@viagens.pt.

No. Any of our tours or experiences can be booked by a single customer and up to a limit of 7 people per booking.

Yes, of course! You just have to say which tour you want to make and the total number of participants. In no more than 24 hours, we will send you na email with the price per person as well as other information that you consider important.
Please contact us through our email info@viagens.pt or by phone (+351) 911 222 333

In our General Terms and Conditions, you can read in full our Cancellation and Refund Policy.
Cancellation 7 days before the beginning of the tour or reserved experience gives place to the refund of 100% of the total amount paid, after deducting all fees/expenses charged for the monetary transactions.
The cancellation with a prior notice of 6 to 3 days from the beginning of the tour or reserved experience gives place to the reimbursement of 70% of the total amount paid, after deducting all the fees/expenses charged for the monetary transactions.
The cancellation 48 hours prior to the beginning of the booked tour gives place to the reimbursement of 50% of the total amount paid, after deducting all the fees/expenses charged by the monetary transactions.
Cancellation less than 48 hours prior to the beginning of the tour or payed booked experience will give place to a refund of 15% of the total amount paid, after deducting all fees/expenses charged for monetary transactions.
Absence on the day of the tour or experience will not entitle you to any refund.
Viagens reserves the right to cancel or change its activities at any time for reasons unrelated to Viagens or whenever it is justified, such as extreme weather conditions, if safety conditions are not met, connected service providers to our activities change their conditions (dates of excursions, prices, inclusions, age requirements, etc.).
In this regard, we will inform the holder of the reservation as soon as possible in order to schedule a new date for the realization of a new tour or experience.
In case the Customer does not have availability to re-schedule, the refund will be of 100%, in accordance with our Cancellation and Refund Policy.
If you have chosen to purchase a Gift Voucher or a reservation with na external operator and if Viagens cannot provide this tour or experience, the refund is of 100%, in accordance with our Cancellation and Refund Policy.